Vegas Buzz

Businesses Must Grow, Problems
Everybody knows Bob! Bob works in the IT department of a Financial Services company. When
the Office staff have a problem, they call him and say, “Hey Bob, I have a situation here, Can
you fix it?” Bob knows all the employees by name and their assets details. He fixes all problems
and runs a great show. The business is going great and the company expands adding more
employees providing them more IT Services. Can Bob still run the show? Let us see how
ITIL-based Help Desk Software can help Bob and businesses with a similar IT Help Desk team
to run a great show.

How ITIL Can Help
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage
IT operations and services. Government of Commerce, UK defined ITIL in the mid 1980s for
business to efficiently manage their IT environment. ITIL ‘s main objective is to align business
and Information Technology. ITIL’s IT Service Support process helps organizations to efficiently
manage software, hardware, and human resource services to ensure continued and
uninterrupted business. ITIL defines that the core function of IT Service is to offer
“uninterrupted and best possible service” to all users. It defines 5 processes such as Incident
Management, Problem Management, Configuration Management, Change Management,
and Release Management to offer uninterrupted and best possible service. ITIL does not
mandate enterprises and organization to implement all the framework specifications. This
freedom to choose is one of the prime reasons why ITIL is still very relevant even today to
enterprises of all sizes. SMBs need to have a cost savings approach to ITIL implementation;
this approach helps them to adopt the right features without getting caught in standards-sake
ITIL implementations.

Download White Paper

ITIL Library White Paper